Terms & Conditions

1. General

These Terms & Conditions (the "Terms") govern the use of the Dogo platform (the "Platform"). By registering on or using the Platform you confirm that you have read, understood and agree to these Terms.

If you do not agree with these Terms, please do not use the Platform.

2. Operator details

• Legal name: Koki Gakharia
• Email: info@zentra.ge
• Phone: +995 598 98 69 86
• Support hours: 9:00–19:00

3. Definitions

• Platform — the dogo.ge website and related services.
• Owner — a user who searches for and books dog care.
• Sitter — a user who offers dog care services through the Platform.
• Service — walking, hourly or full-day daycare, overnight boarding, house sitting, feed & check-in visits.
• Booking — a specific agreement between an Owner and a Sitter concluded on the Platform.
• Commission — the Platform's service fee, withheld from the Sitter's earnings.

4. Dogo's role

Dogo is an intermediary technology platform. Dogo is not a provider of dog care services, not the Sitter's employer, not a veterinary practice and not an insurance company.

The service contract is concluded directly between the Owner and the Sitter. Dogo provides:

• identity checks on sitters as part of the verification process;
• booking, payment and communication infrastructure;
• a review system based solely on genuinely completed bookings;
• an incident and dispute review process.

5. Accounts and age requirement

Use of the Platform is permitted only for persons aged 18 or over. Registering as a Sitter is permitted only for persons aged 18 or over; this is confirmed against an identity document during verification.

Users must:

• provide accurate and truthful information;
• keep their account credentials secure;
• not create more than one account, or an account in someone else's name.

Providing false information or using another person's identity leads to immediate account suspension.

6. Sitter verification and duties

The "Verified" badge on a sitter's public profile means the Dogo team has checked:

• an identity document and a selfie (identity confirmation);
• that the sitter is 18 or over;
• that the profile information is complete;
• any additional documents the sitter submitted (student certificate, training certificate).

Verification does not include criminal record checks, medical checks or professional certification unless a profile explicitly states otherwise.

Sitters must:

• act with care and keep the dog safe throughout the service;
• follow the owner's instructions on feeding, walking and medication;
• inform the owner immediately about any problem;
• never hand the dog over to a third party without the owner's consent;
• never leave the dog alone for longer than stated in the profile or agreed in the booking.

7. Owner duties and mandatory disclosure

Before booking, the Owner must fully and honestly disclose:

• health conditions, chronic illnesses and ongoing treatment;
• medications and how they must be administered;
• allergies and dietary restrictions;
• vaccination status;
• behaviour around other dogs, cats, children and strangers;
• any history of biting or aggression and any escape attempts;
• separation anxiety and other behavioural traits;
• vet and emergency contact details.

Withholding information — in particular a history of aggression or biting — is a material breach of these Terms. In that case:

• the sitter may refuse the service and keep the fee;
• liability for any resulting damage rests with the owner;
• Dogo may suspend the account.

Owners must also ensure their dog has the vaccinations required by Georgian law.

8. Booking and service flow

• The owner picks a service, date and dog, and sends a request.
• The sitter accepts or declines. With instant book, acceptance is automatic.
• After acceptance the owner pays through the Platform.
• Once paid, booking details including contact information become available.
• Completion is confirmed by both parties (the sitter marks the dog as returned, the owner confirms receipt).

Everything between an owner and a professional — meeting, agreeing a price, settling a time — happens in the Platform chat and is formalised as a booking on the Platform. Work arranged around the Platform carries none of its payment protection, dispute review or reviews.

9. Prices, payment and commission

• Prices are set by the sitter. All prices are shown in Georgian lari (₾) and include taxes required by law unless stated otherwise.
• The owner pays the total shown in the booking. No additional service fee is charged to the owner.
• The Platform's service fee is 10% of the amount paid. This is Dogo's only charge; there is no other commission.
• The fee is deducted from the sitter's earnings, so the sitter receives 100 − 10 percent of what the owner paid, shown to them in the booking details before payment.
• Example: the owner pays 100₾ → Dogo's fee is 10₾ → the sitter receives 90₾. The payment provider's own fee comes out of Dogo's share and never reduces the sitter's earnings.
• Promo code discounts are fully absorbed by the Platform — they never reduce the sitter's earnings.
• The sitter's earnings are credited to their balance after completion of the service has been confirmed, not at the moment of payment.
• Sitters may request a withdrawal from their balance to a bank account (IBAN) held in their own name. Withdrawals to third-party accounts are not permitted.
• Sitters are responsible for declaring and paying tax on their own income.

10. Refunds and chargebacks

• Refunds on cancellation or non-delivery follow the Cancellation Policy.
• Refunds are issued as Dogo credit — the amount goes to the owner's balance on the Platform and is applied automatically to their next booking. Credit does not expire.
• Where the sitter did not carry out the service, the owner gets the whole amount paid back as credit and can book a different sitter with it.
• A refund to the bank instead of credit is considered case by case on request to info@zentra.ge.
• If an owner initiates a bank chargeback without first contacting the Platform, Dogo may temporarily suspend the account until the dispute is resolved.
• Where a chargeback is found to be unfounded, the Platform may claim its costs.

11. Cancellation

Cancellation windows, deadlines and refund amounts are set out separately in the Cancellation Policy.

12. Emergencies

Dogo's Safety Policy sets out step by step what happens if a dog is lost, escapes, is injured, falls ill or another emergency occurs, including:

• the sitter's duty to contact the owner immediately and, where necessary, a vet;
• how veterinary costs are allocated;
• the duty to report the incident to Dogo within 24 hours.

13. Prohibited conduct

The following are not permitted:

• agreeing payment outside the Platform, or avoiding commission;
• sharing contact details or payment details in chat before a booking is confirmed;
• posting false or misleading profile information;
• using someone else's photos or text;
• cruelty or neglect towards an animal, or any breach of Georgian law;
• automated use of the Platform (scraping, bots) or circumventing safety checks.

14. Reviews and user content

• A review can only be left on the basis of a genuinely completed booking, one review per booking.
• Ratings are computed automatically; they are never edited by hand.
• Dogo removes a review only where it is abusive, contains personal data, is demonstrably fake or breaks the law — never merely because it is negative.
• You keep the rights to content you upload; Dogo receives a licence to use it within the Platform.

15. Suspension and closure of accounts

Dogo may suspend or close an account where:

• these Terms or safety requirements have been breached;
• there is a substantiated concern for an animal's safety;
• fraud or payment manipulation is detected.

You may request deletion of your account at any time. After deletion we still retain data we are legally required to keep (e.g. financial records) — see the Privacy Policy.

16. Limitation of liability

• Dogo is not liable for the acts of sitters or owners, nor for the quality of the service the sitter provides directly.
• Dogo does not provide insurance cover. Platform protection is limited to payment security, incident review and the refund mechanism.
• These limitations do not apply where limiting liability is not permitted by law.

17. Disputes and governing law

• Complaints about the Platform should first be sent to Dogo support: info@zentra.ge.
• Disputes about a booking are handled through the Platform's dispute procedure.
• These Terms are governed by the law of Georgia. If no agreement is reached, disputes are heard by the courts of Georgia.

18. Changes to these Terms

Dogo may update these Terms. Users will be informed of material changes by email or by a notice on the Platform before the change takes effect. Continued use of the Platform means acceptance of the updated Terms.

19. Contact

Questions about these Terms:

• Email: info@zentra.ge
• Phone: +995 598 98 69 86