Frequently asked questions
How are sitters verified?
Every sitter uploads an ID document and a selfie, which our team reviews. Verified profiles carry a special badge.
When does the sitter get paid?
Funds are credited to the sitter's balance after the service is completed. They can then request a withdrawal.
Can I cancel a booking?
Yes. Cancelling 24+ hours before the service gives a full refund. See the cancellation policy for details.
How is my personal data protected?
Exact address and phone are never public — they appear only after a booking is confirmed.
What if something happens to my dog?
The sitter can contact your emergency contact. In case of a dispute, our team steps in to resolve it.