Privacy Policy

1. Data controller

• Legal name: Koki Gakharia
• Data protection contact: info@zentra.ge

This policy explains which personal data we process, for what purpose, on what legal basis, how long we keep it and what rights you have.

2. What data we process

Account data

Name, email, phone number, city, profile photo, preferred language. The name, email address and profile photo come from your Google account — see the next subsection. Dogo does not create or store a password.

Google Sign-In

Signing in with Google is the only way to create an account on Dogo and the only way to sign in. Email-and-password sign-in is disabled, so no password is ever created or stored.

When you choose "Continue with Google", Google gives us four things: your name, your verified email address, your profile photo, and the stable identifier of your Google account. That is everything we receive. We do not request, and have no access to, your Gmail, contacts, Drive, calendar, photos or any other Google service.

We use this data only to create your account and sign you in, to populate your profile, and to contact you. Data received from Google is never used for advertising, never sold, and never passed to a third party for that party's own purposes; it is not used to develop, improve or train artificial intelligence or machine learning models. The only parties that come into contact with it are the infrastructure providers listed in §4, which act solely on our instructions.

Dogo's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can revoke Dogo's access at any time at https://myaccount.google.com/permissions. Revoking does not by itself delete your account — deletion is requested separately, see §6.

Sitter verification data

A copy of an identity document, a selfie, age, and where applicable a student certificate or training certificate.

These documents are never published publicly. Only Dogo staff with the verification permission can access them.

Address and location

A sitter's exact address is stored on the Platform but is never shown publicly. The public map shows only an approximate area (about a 500 m radius) deliberately offset from the exact point.

Exact address and phone number are disclosed to the other party only after a booking has been confirmed and paid.

Animal data

Dog's name, breed, age, size, weight, photo, vaccination, health conditions, medications, allergies, behavioural traits, feeding and walking routine, vet and emergency contact details.

Vet and emergency contact details may relate to a third party. By entering them you confirm you have a basis for doing so and have informed that person.

Booking and payment data

Booking details, price breakdown, payment status, receipt number, the payment provider's transaction reference, and sitter balance and withdrawal records (including IBAN and personal number when a withdrawal is requested).

Dogo does not store full card details — card payments are processed by a licensed payment provider.

Communications

Platform chat messages, system messages and reports. Chat is automatically screened for safety signals (phone numbers, card details, IBAN, external links); this happens automatically and the result is stored with the message.

Technical data

IP address, browser and device information, session data, and an audit log of actions taken on the Platform.

3. Purposes and legal bases

• Performance of a contract — account management, search, booking, payment, communication, completion of the service.
• Legal obligation — retention of financial and tax records.
• Legitimate interest — fraud prevention, platform security, automated chat screening, incident investigation, service improvement.
• Protection of vital interests — using vet and emergency contact details in an emergency.
• Consent — marketing messages, optional document uploads. Consent can be withdrawn at any time.

4. Who we share data with

• The other party to a booking — only to the extent necessary and only after confirmation.
• The payment provider — to process payment.
• Infrastructure providers — hosting, database, file storage, email delivery. They act on our instructions.
• Competent authorities — only where and to the extent required by law.

Dogo does not sell personal data and does not pass it to third parties for advertising.

5. Retention periods

• Account data — while the account is active; deleted or anonymised within 30 days of a deletion request.
• Verification documents — while the verification status is in force, and no longer than 12 months after the account is closed.
• Booking and payment records — for the period required by law (typically 6 years for financial records).
• Chat messages — 24 months; messages that were reported or relate to an incident — until the dispute is closed.
• Technical logs — 12 months.
• Public reviews — indefinitely, with the option to anonymise the author's name.

6. Your rights

Under the Law of Georgia on Personal Data Protection you have the right to:

• be told whether we process your data and receive a copy of it;
• have inaccurate data corrected or updated;
• have your data deleted where there is no legal basis to keep it;
• have processing stopped or restricted;
• receive your data in a machine-readable format (portability);
• withdraw consent previously given;
• complain to the Personal Data Protection Service of Georgia or to a court.

To make a request, write to info@zentra.ge. We reply within the period required by law.

7. Cookies

The Platform uses:

• Strictly necessary cookies — session, authentication, security. The site cannot work without them.
• Functional cookies — language and interface preferences.

Marketing or third-party advertising cookies are not used without your consent.

8. Security

• All connections are encrypted (HTTPS).
• Passwords are stored only as hashes.
• Access to verification documents is restricted by role, and every administrative action is recorded in an audit log.
• If a personal data incident is detected we act as required by law.

9. Minors

The Platform is not intended for anyone under 18 and we do not knowingly process their data. Any such account found is closed.

10. International transfers

Parts of our infrastructure may be located in the European Union. Such transfers take place only where an adequate level of data protection is ensured.

11. Changes

When this policy is updated the date on this page changes, and users are informed of material changes by email or a notice on the Platform.

12. Contact

For any data protection matter: info@zentra.ge.