How Dogo works

How payment works, precisely

No cash changes hands. Here is exactly what happens to your money, and when.

1. 1

   You send a request

   Nothing is charged yet. The professional accepts or declines — unless they have instant booking on, in which case it is confirmed straight away.

2. 2

   You pay the platform

   You pay the price you see: their price for the service you chose, plus any call-out, extra-dog or holiday supplement, all of it itemised in the breakdown. Dogo charges owners no separate fee.

3. 3

   The money is held

   The professional is not credited yet. Your payment stays with the platform for the whole engagement.

4. 4

   The service happens

   They mark the job started, send updates, and file a report on what was actually done.

5. 5

   Both of you confirm the return

   Their balance is credited only once they mark the job finished and you confirm that it was.

6. 6

   The sitter withdraws

   They request a transfer to a bank account in their own name. Dogo keeps 10% of the service price as commission; the rest is theirs.

Card details are handled by a licensed payment provider — Dogo never stores your full card number.